SKILLED (MEDICAL) SERVICES
All skilled, medical services will be available under the direction of a licensed physician with an established physician's plan of care, (POC), for those patients who require skilled nursing, home health aide and physical therapy services.
The RN, LPN, and home health aide, may provide visits twenty-four (24) hours per day up to seven (7) days per week. Scheduled two (2) hour minimum visits are also available twenty-four (24) hours per day up to seven (7) days per week. Services of a physical Therapist will be scheduled by the therapy provider on an individual basis, according to the physician's plan of care (POC).

ATTENDANT CARE (NON MEDICAL SERVICES)
Services will be available for clients who require non-medical care. A written service plan agreement will be established and directed by the designated staff member of the agency. Personal care attendants (PCA' 5), homemakers and sitters may provide visits twenty-four (24) hours per day up to seven (7) days per week. Scheduled minimum two (2) Hour visits are also available twenty-four hours per day up to seven (7) days per week.

OPERATING HOURS:
Normal operating hours will be from 8:00 AM - 4:00 PM, Monday - Friday. The office will close at 4:00 PM; however, extended and emergency services will be under the supervision of an "on call" nurse.

Telephone calls received between 4:00 PM Friday till 8:00 AM Monday will be received by the answering service and forwarded to the "on call" nurse.

Telephone calls received during holidays, when the office is closed, will be received by the answering service and forwarded to the "on call" nurse.

The above also applies for non-medical clients with one exception. In case the client experiences a medical emergency the client is instructed to call 911.

For all other inquiries received after hours, calls will be received by the answering service and forwarded to the designated agency personnel.